Head of Technology and Customer Operations

Elmbridge Borough Council is at a pivotal point in its journey. A solid foundation in digital operations. An ambitious vision for the future. We are a progressive council, committed to continuous improvement. We aim to enhance services for our diverse community. Bold placemaking projects are on the horizon. We’re improving transport links. We’re fostering a stronger sense of community. We have a goal to be carbon-neutral by 2030. The organisation is stable, secure. We are poised for growth and innovation. We value transparency and collaboration. This is an exciting time to join Elmbridge, as we invest in our people and our services. 
 

We are seeking an outstanding leader to head our Technology and Customer Operations teams. This role? It's pivotal. It unites customer operations and digital services, embodying the Council’s vision of technology as a driving force. A force that delivers exceptional customer services. The department oversees essential functions - revenues and benefits - and manages high-profile services like parking. This role is at the heart of our transformation. Your leadership will advance operational efficiency. You will ensure greater, more impactful outcomes for our residents. 
 

As Head of Technology and Customer Operations, you will play a central role in driving transformation across the Council. You must be hands-on. Strategic. A leader who bridges the gap between people and processes. Technology must enhance service delivery. Your values? They must align with Elmbridge’s - Care, Collaborate, and Continuous Improvement. This role is front facing. You’ll need excellent interpersonal skills. You’ll engage with stakeholders. A range of services will need your focus. A background in technology leadership, perhaps from outside the public sector, could bring fresh energy. This is your chance to shape the future of Elmbridge. To deliver solutions that will truly make a real difference for our community. 

 

To confirm your interest in the role, please contact our recruitment partners at Tile Hill:
Greg Hayes - 07423243415 or Greg.Hayes@tile-hill.co.uk
Anita Denton  - 07725 554802 or anita.denton@tile-hill.co.uk

Closing date: Monday 14th October at 9am

To apply:
To apply, please submit an up-to-date copy of your CV (four sides of A4 maximum), along with a supporting statement detailing your experience, and achievements and addressing the key criteria for the role set out on this site and using examples to demonstrate how you meet the requirements. Documents should be uploaded via our website, please include and upload the below information in two documents only. If you experience any issues whilst applying, please contact Ella.Vanderhook@tile-hill.co.uk

Applications should include:

• Full contact details;
• Names, positions, organisations and contact details for two referees (we will ask your permission before contacting referees);
• Notification of any dates when you are not available for an interview.

 At Tile Hill, we are committed to inclusion and accessibility. We champion and support all individuals to ensure everyone feels valued, listened to and motivated to get the very best out of each recruitment process and that processes are designed to meet the needs of individuals. If you have any specific requests and would like a confidential discussion with the Tile Hill team, then please email inclusion@tile-hill.co.uk.