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Reflections from My First Six Months at Tile Hill

by Kerry Gashi

14/01/25

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When I joined Tile Hill six months ago, I knew I was stepping into something new. Coming from a background in public and non-profit finance recruitment, I didn’t have the local government sector knowledge that my new role required. Yet, what I did have was a passion for connecting people and a commitment to delivering exceptional candidate experiences. Thankfully, I’ve learned that at Tile Hill, those are the qualities that matter most—and everything else can be developed through the company’s incredible culture of learning and support.

One of the first things that struck me at Tile Hill was how much time and effort the team invests in developing its people. The learning starts from day one, with experienced colleagues taking the time to share their knowledge and insights. Regular check-ins and feedback sessions are part of the rhythm here, ensuring that everyone feels supported and equipped to succeed.

The steep learning curve of understanding the sector might have been daunting elsewhere, but not at Tile Hill. The collaborative atmosphere meant I was never alone in figuring things out. Whether it was understanding market nuances, tackling new challenges, or simply building confidence, the team was always there to help.

A key part of my role is creating a meaningful, positive experience for candidates, and this is an area where Tile Hill truly shines. The candidate experience isn’t just a box to tick here—it’s a cornerstone of what we do.

What’s impressed me most is the way my colleagues go above and beyond for the people they work with. From offering CV guidance and interview preparation to sharing market insights and networking opportunities, and even hosting webinars to help candidates enhance their job market presence, the focus is always on the candidate’s experience during a life impacting process. The priority is to build trust and foster long-term relationships. It was great to see this be recognised at the Tiara Awards, earlier this year where Tile Hill won an award for candidate experience. For me, this was a proud moment, not just because of the award itself but because it reflected the team’s unwavering dedication to doing things the right way.

In the time I’ve been here, I’ve seen countless examples of colleagues living out the values that earned us that recognition. It’s inspiring to work alongside people who genuinely care about their candidates and who are committed to creating a respectful, engaging recruitment process.

Tile Hill’s commitment to values-driven recruitment was one of the reasons I was drawn to the company in the first place. Now, six months in, I can confidently say it’s not just something we talk about—it’s how we work every day.

One of the standout aspects of Tile Hill’s approach is the emphasis on feedback. From candidates, clients, and colleagues alike, feedback is actively sought and valued. It’s not just a tool for improvement—it’s a way of building stronger relationships and delivering better outcomes.

This focus on continuous improvement doesn’t just apply to the recruitment process. It’s part of the company’s DNA, and it’s something I’ve experienced firsthand. The guidance and encouragement I’ve received have been instrumental in my professional development, and I know this is a company where I’ll continue to grow.

As I reflect on my first six months at Tile Hill, I’m grateful for the opportunities I’ve had to learn and grow. I’ve gained not just sector knowledge but a deeper understanding of what it means to create exceptional candidate experiences.

I’m excited to continue this journey, knowing that I’m part of a team that prioritises learning, supports its people, and puts candidates at the heart of everything we do. The challenges of a new sector may have been significant, but thanks to Tile Hill’s culture of development and care, they’ve become opportunities to grow—and for that, I couldn’t be more thankful.

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