Privacy Policy

The General Data Protection Regulation (GDPR) gives you a greater say over what, how, why, where and when your personal data is used, processed and disposed. 

We at Tile Hill take your personal data seriously. This privacy policy allows you to easily see how we (Tile Hill) comply and also enables you to better understand your right to data privacy and protection.

If anything is unclear, or if you would like to find out exactly what information we hold on you, you can contact us on data@tile-hill.co.uk

Why do we collect your personal information?

Under GDPR, we must have a valid lawful basis in order to process your personal information. We (Tile Hill) collect personal information under the lawful basis of consent (you have given us your information) and legitimate interests (we are processing your personal information to secure you a role).

Candidates

We collect personal information that is relevant to help us secure the best work opportunities for you. We only ask for personal details that will genuinely help us to find you a role (see ‘What information do we collect’).

Clients

We collect and use information about you and your organisation in order to help you access candidates who are the right fit for you, the role and your organisation (see ‘What information do we collect’).

Suppliers

We collect and use information about our suppliers to ensure we can provide the best service possible to our customers.

What information do we collect?

Candidates

In order to provide the best work opportunities that are tailored to you, we use and process personal information that will help us to find the role that is best for you. We collect the following information:

• Name

• Email address

• The role you are looking for

• The preferred sector(s) you’d like to work in

• Minimum day rate / salary

• Target day rate / salary

• Mobile phone number

• Availability

• Notice period

• CV

We may need to collect further information, including:

• References

• Bank details

• Copy of passport / other right to work documentation

• Proof of address

• DBS reports

• Copies of any contracts you have signed with us as your agency.

If you would like to find out what personal data we hold on you, you can log onto the Tile Hill website to access your account, which allows you to view, edit and remove your personal information. You can also contact data@tile-hill.co.uk for more information. 

Clients

We hold and use the following information on our clients:

• Client name

• Contact phone number

• Website

• Address

• Name(s) of contact(s) at the client organisation

• Email address of contact(s) at the client organisation

If you would like to find out what personal data we hold on you and/or the client organisation, please contact data@tile-hill.co.uk.

Suppliers

We hold and use the following information on our suppliers:

• Supplier organisation name

• Website

• Supplier address

• Contact name

• Contact phone number

• Contact email address

How do we collect your personal data?

Candidates

In the vast majority of cases, our candidates register their personal details on our website or submit their application(s) for roles through our database, Job Adder. On occasion, personal data is also collected through:

• Emails to our staff

• LinkedIn messages to our staff

• Phone conversations with our staff

Clients

Personal data is collected through:

• Emails to our staff

• LinkedIn messages to our staff

• Phone conversations with our staff

How do we use your personal data?

Candidates

As an Executive Search, Permanent and Interim recruitment company, we hold and process your personal data so we are able to represent you properly and put you forward for the most relevant roles. 

Clients

We hold and process the personal data of clients so we can ensure we are providing you with the best candidates for the role you’re recruiting for.

How do we store your personal data?

We store our candidate and client data in two main places:

• On the database that sits behind the website, ran by Bold Identities

• On Job Adder, which is our cloud-based recruitment management platform.

Where appropriate, we also store your data on outsourced IT, accounting and document storage providers.

Who do we share your personal information with?

Candidates

We share your personal information with prospective employers so we can fit you to the best role for you and the client.

Clients

We share your personal information to ensure that we are providing you with a pool of suitable candidates for each role

Referees and emergency contacts

We provide the information you choose to share with us to the prospective employer.

How long do we keep your personal information for?

We will only retain your personal data for as long as is necessary. Different laws require us to keep different data for different periods of time.

The Conduct of Employment Agencies and Employment Business Regulations 2003, require us to keep work-seeker records for at least one year from (a) the date of their creation or (b) after the date on which we last provide you with work-finding services.

We must also keep your payroll records for as long as is legally required by HMRC and associated social security and tax legislation.  

Where we have obtained your consent to process your personal data, if we haven’t had any meaningful contact with you for a period of two years, we will delete your personal data from all our systems. By “meaningful contact”, we mean communication between yourself and Tile Hill, for example, if you submit an updated CV, if we get your approval to put your details forward to prospective clients or you contact us directly about seeking new opportunities. Upon expiry of that period, we will seek further consent from you. Where consent is not granted, we will cease to process your personal data.

What rights do you have?

The right to be informed

You have the right to be informed of how and why your personal information is being used and processed. You can find out more about this in this privacy policy - which is in line with GDPR. If you have any further questions, please contact data@tile-hill.co.uk.

The right to rectification

You have the right to rectify your personal information, i.e. correct and update it. We will respond to your request to rectify information and action it within one month. You can also do this directly yourself through the Tile Hill website. All the data collected is shown on our dashboard area which can be updated by the candidate.

The right to be forgotten

You have the right to request the deletion or removal of personal information where there is no compelling reason for its continued processing. You can action this on the Tile Hill website by accessing your dashboard and clicking on the right to be forgotten area. You can also contact data@tile-hill.co.uk directly to action this.

The right to withdraw consent

You can withdraw your consent for us to hold and use your personal information at any time and we will cease to carry out the activity you previously consented to. To do this, contact data@tile-hill.co.uk

The right to find out what personal information we hold on you

This is called a Subject Access Request. To find out what personal information we hold on you, you can log onto your account on the Tile Hill website and make a Subject Access Request. We will provide you with the information, at the latest within one month of receipt. You can also contact data@tile-hill.co.uk directly to action this.

The right to data portability

This allows you to obtain and reuse your personal data for your own purposes across different services. This means you can transfer your Tile Hill details to another online platform. We will provide you with your personal data in a csv format which is a commonly used, machine-readable format. You can access your personal information in a csv file through the Tile Hill website or contact data@tile-hill.co.uk

The right to restrict processing

You have the right to request that we restrict our processing of your personal information in the following circumstances:

• Where you contest the accuracy of the personal data

• When you object to the processing (where it was necessary for the performance of a public interest, task or purpose of legitimate interests)

• When processing is unlawful and you oppose erasure and requests restriction instead

• If we (Tile Hill) no longer needs the personal data but you require the data to establish, exercise or defend a legal claim.

The right to object

You have the right to object to:

• Processing based on legitimate interests

• Direct marketing

• Processing your information for the purpose of scientific or historical research and statistics.

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

If you require any further information, please contact us on hello@tile-hill.co.uk