Trailblazers: Kelly Deane

In celebration of Women’s History Month, we’re proud to bring back ‘Trailblazers: Women Transforming the Public Sector and beyond’, a series dedicated to showcasing the achievements and insights of women in leadership roles across local government, health, housing and beyond. Throughout March, we’ll be featuring inspiring women who are making a meaningful impact in their fields, sharing their experiences, challenges, and advice for the next generation of leaders.

Our next feature in the series is Kelly Deane, Director of Housing and Public Protection at BCP Council. With more than three decades of experience in local government, Kelly has built a career defined by a deep commitment to public service and community wellbeing. From leading teams through complex challenges to delivering meaningful improvements for vulnerable residents, Kelly shares reflections on the milestones that have shaped her leadership journey, the importance of authenticity in leadership, and why diverse voices in senior roles are vital for stronger public services.

What’s your proudest career achievement so far?

Celebrating 30 years in local government at the end of last year was a profound career and personal milestone for me, marking three decades rich with experiences and achievements, so many, in fact, that it's almost impossible to choose just one. From my first steps in public service through to today, I’ve been privileged to play a part in countless projects and initiatives that have shaped communities, supported individuals, and driven lasting change.

Most recently, one moment that stands out is securing BCP Council’s C1 inspection grading. This recognition reflects the relentless dedication and professionalism of our team, and I feel a deep sense of pride personally, knowing the high standards we continue to uphold together. In the past twelve months, we’ve also reached an important milestone in reducing the use of temporary accommodation—most notably, ensuring no families spend more than six weeks in B&B, and maintaining single-digit family numbers in such accommodation. Achieving this sustained progress has made a real difference for vulnerable families and their futures.

Reflecting further, leading the community response during the COVID-19 pandemic was both challenging and inspiring. We swiftly set up support systems for those isolating, rough sleeping, or otherwise vulnerable, recruiting over 2,000 volunteers and redeploying 300 staff to create a collective effort that truly embodied the spirit of public service. Ensuring the most vulnerable received the care and support they needed during such an unprecedented time stands among the proudest chapters of my career.

Ultimately, my greatest privilege has been to lead talented and passionate teams who share my ambition to make a genuine difference to people’s lives. Their commitment and drive motivate me every day.

What’s one piece of advice you’d give to women aspiring to leadership positions?

If I could offer one piece of advice to women pursuing leadership, it would be this: invest intentionally and consistently in your own leadership development. Seek out opportunities for growth, whether through formal training, taking on stretch assignments, or simply expanding your network of support. The journey will inevitably present moments of self-doubt, and imposter syndrome is a familiar companion for many. Rather than seeing it as a barrier, lean into those feelings; they are often a sign you’re growing beyond your comfort zone. Use them as motivation to strengthen the skills and confidence you need in areas that feel unfamiliar.

Find a mentor, or even several, someone who will encourage your ambitions, challenge your thinking, and offer constructive feedback. Mentorship is invaluable, both for practical advice and for the perspective it brings as you navigate complex challenges and decisions.

Above all, be authentic as a leader. Embrace the values and behaviours expected at a senior level, but lead in a way that feels true to your personality and beliefs. Authenticity builds trust and inspires teams. Make collaboration and inspiration central to your leadership; foster environments where ideas can be shared openly, and where every voice feels valued. Leadership is also about intentional reflection: regularly consider the type of leader you aspire to be, and check in with yourself on your progress. Don’t be afraid to adapt, to seek feedback, or to evolve your approach.

Finally, remember the importance of resilience and self-care. The demands of leadership can be intense, so prioritise your wellbeing, physically and mentally. Celebrate your achievements, support others on their journeys, and commit to lifelong learning. By doing so, you will empower not only yourself but also those you lead, helping create a legacy of positive impact and opportunity for others.

How do you think having more women in senior leadership benefits public services and the communities they serve?

Having more women in senior leadership brings profound benefits to public services and the communities they serve. Diverse leadership teams offer a broader range of perspectives, ensuring that decision-making is more inclusive and reflective of the community as a whole. Women leaders often champion collaboration, empathy, and innovative thinking, qualities that are essential for tackling complex social challenges and for driving progress across our organisations.

When women are represented at the highest levels, it helps foster environments where every voice is valued and where policies better address the real needs of families, individuals, and vulnerable groups. Their presence encourages authenticity and inspires others to pursue leadership, reinforcing a culture of trust and empowerment. Equally, it sets a visible example for future generations, showing that senior roles are attainable and that different leadership styles can thrive.

Ultimately, greater gender balance in leadership strengthens our capacity to deliver meaningful change, builds resilience within teams, and ensures public services remain responsive, equitable, and forward-looking. By championing diversity at the top, we create organisations that are not only more effective, but also more compassionate and connected to the communities we serve.

What motivates you most about working in public service?

I am deeply committed to public service because I truly believe in the transformative difference we can make in people’s lives and in the communities where they live, work, visit, and play. Every day brings the opportunity to create positive change, whether that’s improving access to vital services, enhancing public spaces, or ensuring support reaches those who need it most. It’s incredibly motivating to know that our collective efforts can help build environments where individuals and families feel supported, empowered, and able to thrive.

I am also driven by the constant challenge to improve and to never settle for ‘good enough’. Public service is about striving for excellence, questioning the status quo, embracing innovation, and encouraging one another to raise our standards. There is always more we can do to better serve our communities, and it’s this ongoing pursuit of progress that truly inspires me.

Ultimately, the privilege of being able to make a tangible, lasting difference is what fuels my passion for public service and motivates me to keep pushing for better outcomes for everyone.

I am deeply committed to public service because I truly believe in the transformative difference we can make in people’s lives and in the communities where they live, work, visit, and play. Every day brings the opportunity to create positive change, whether that’s improving access to vital services, enhancing public spaces, or ensuring support reaches those who need it most. It’s incredibly motivating to know that our collective efforts can help build environments where individuals and families feel supported, empowered, and able to thrive.

Moreover, I love working with people who inspire me, whether they are elected officials, local community leaders, residents, or dedicated colleagues. It is truly a privilege to be part of a team where problem-solving is at the heart of our work and creativity is encouraged and celebrated. Being surrounded by individuals who bring different perspectives and expertise makes every day rewarding and ensures we continually find new ways to address challenges and seize opportunities. The collaborative spirit and shared sense of purpose within public service not only motivates me but also makes the journey even more enjoyable and fulfilling.

I am also driven by the constant challenge to improve and to never settle for ‘good enough’. Public service is about striving for excellence, questioning the status quo, embracing innovation, and encouraging one another to raise our standards. There is always more we can do to better serve our communities, and it’s this ongoing pursuit of progress that truly inspires me.

Ultimately, the privilege of being able to make a tangible, lasting difference is what fuels my passion for public service and motivates me to keep pushing for better outcomes for everyone.

Who’s a woman that’s inspired you in your career – and why?

I’ve been fortunate to have strong female role models throughout my life, including my grandmothers, my mum, inspiring teachers, mentors, friends and my wife. And in fairness I’ve found inspiration from both male and female mentors during my career. I have been incredibly fortunate to work with some inspiring leaders. 

Most recently, one woman in particular stands out a mile. Through my work in community safety, I met a remarkable lady who tragically lost her grandson to knife crime in our local town centre. Her courage in stepping forward to lead a community campaign against knife crime, champion positive activities for young people, and honour her grandson’s memory through determined action has truly moved me. Her dedication to ensuring meaningful change has made me reflect deeply on what motivates me, the nature of leadership, and the strength that comes from working alongside our communities to tackle the issues that matter most to them.