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Assistant Director, Digital & Customer Services

Thurrock Council

About the role
We’re seeking a forward-looking individual to design and deliver a dynamic and innovative digital vision for Thurrock Council. Sitting within the Corporate Services Directorate, our new Assistant Director Digital and Customer Services will be the most senior person within Digital and Customer Services – and will champion the huge potential of digital infrastructure to deliver for both the council and our residents.

Working with a Head of IT, Head of Customer, Head of Digital and ICT, and Head of Information, you’ll be responsible for a wide-ranging remit of services including Customer, Digital, Contact Centres, FOI, Complaints, Information, Management and Registrars. This is a fantastic opportunity to refresh and modernise our existing digital offering, while simultaneously balancing the needs of more traditionally minded members.
Let's talk about you
A behavioural change piece is needed across the organisation, and you’ll be central to showcasing the benefits of a new and revitalised approach for both residents, staff and members. You’ll also investigate new and exciting digital opportunities around robotic process automation, AI and cyber security.

The successful candidate will have the strong digital experience and expertise to take on the full remit of the role, which includes building the Digital Strategy, progressing the CRM system and single data platform, and driving digital transformation by design across a range of services.

To find out more about the role and Thurrock Council, please visit the microsite:

For an informal discussion, please contact:

Closing date: Midnight on Sunday 17th December 2023

To apply:
To apply, please submit an up-to-date copy of your CV (three sides of A4 maximum), along with a supporting statement (three sides of A4 maximum) detailing your experience, and achievements and addressing the key criteria for the role set out on this site and using examples to demonstrate how you meet the requirements. Documents should be uploaded via our website, please include and upload the below information in two documents only. If you experience any issues whilst applying, please contact

Applications should include:

  • Full contact details;
  • Names, positions, organisations and contact details for two referees (we will ask your permission before contacting referees);
  • Details of your current salary and notice period
  • Notification of any dates when you are not available for an interview.

At Tile Hill, we are committed to inclusion and accessibility. We champion and support all individuals to ensure everyone feels valued, listened to and motivated to get the very best out of each recruitment process and that processes are designed to meet the needs of individuals. If you have any specific requests and would like a confidential discussion with the Tile Hill team, then please email

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Director of Executive Search

Greg Hayes

Director of Executive Search

Thurrock Council

Thurrock, United Kingdom


£88,500 to £102,000

REF: 1481403

Expires: 17/12/23 23:59

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