Director of Housing Management

Make a visible difference and build a legacy.
If you’re motivated by improvement and the real‑world impact residents feel, this is a big, satisfying leadership role. You’ll modernise Wandsworth’s landlord services and set clear standards for safety, quality and customer experience. With senior backing and an agreed improvement plan, you’ll shape a modern, data‑informed operating model and embed a modern professional way of working.

The role
You will be the senior professional lead for housing management, soley focussed on  Wandsworth Council. Your remit spans resident and estate services, tenancy and ASB, leasehold, income, customer experience, and the interfaces with repairs, asset and building safety. You will turn the Housing Improvement Plan into sustained operational delivery, strengthen compliance and assurance, and rebuild confidence with residents, members and partners.

What you’ll lead and deliver

• Risk‑based compliance and building safety that keeps people safe and meets statutory expectations.
• Consistent, resident‑focused services across estates and tenancies, informed by data and insight.
• Clear performance management and contract oversight so effort maps to outcomes residents can feel.
• Contributions to capital and asset priorities so investment supports safety, quality and value.
• A culture that is collaborative, confident and focused on getting the basics right, every time.
• Significant, innovative contributions to the Councils Transformation Programme

About you
You’ll bring credible leadership of housing management at scale and a firm grasp of the regulatory environment. You use insight to target effort, simplify priorities and raise standards. You’re values‑led and visible with residents, teams and partners, and you build constructive relationships with members and contractors. You want impact, support and the platform to do the best work of your career.

How to apply
Find out more and apply at https://recruitment.richmondandwandsworth.gov.uk/housing-vacancies/
For a confidential discussion about the Director of Housing Management role, contact Clare Connor (clare.connor@tile-hill.co.uk).

Closing date: Midnight on Friday 20 March

To view the Job Description, click here.

To apply:
To apply, please submit an up-to-date copy of your CV (three sides of A4 maximum), along with a supporting statement (three sides of A4 maximum) detailing your experience, and achievements and addressing the key criteria for the role set out on this site and using examples to demonstrate how you meet the requirements. Documents should be uploaded via our website, please include and upload the below information in two documents only. If you experience any issues whilst applying, please contact Abbie.Hamilton-grant@tile-hill.co.uk

Applications should include:

• Full contact details;
• Names, positions, organisations and contact details for two referees (we will ask your permission before contacting referees);
• Details of your notice period
• Notification of any dates when you are not available for an interview

At Tile Hill, we are committed to inclusion and accessibility. We champion and support all individuals to ensure everyone feels valued, listened to and motivated to get the very best out of each recruitment process and that processes are designed to meet the needs of individuals. If you have any specific requests and would like a confidential discussion with the Tile Hill team, then please email inclusion@tile-hill.co.uk.